ISO/IEC 20000:2011 (SMS)

ISO/IEC 20000:2011 is a service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Implementing an ISO 20000:2011 helps the IT department to deliver more quality and consistent IT services with continuous improvement both to those within the organization and to its customers.

Our proven ISO 20000:2011 implementation approach includes

  • Perform Gap Assessment to understand the current maturity against the ISO standard
  • Develop and Document all the Policy, Process and Procedures as per the standard Requirement
  • Support Implementation of the documented Policies, Process and Procedures
  • Coordinate with ITSM tool vendor to configure the processes in the ITSM tool
  • Perform Internal Audits to check the compliance to the Requirement and suggesting Corrective Actions

Our Experienced ISO/IEC 20000 consulting team has guided dozens of organizations to implement SMS and achieve ISO/IEC 20000:2011 certification.