ISO/IEC 20000:2011 is a service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
Implementing an ISO 20000:2011 helps the IT department to deliver more quality and consistent IT services with continuous improvement both to those within the organization and to its customers.
Our proven ISO 20000:2011 implementation approach includes
Our Experienced ISO/IEC 20000 consulting team has guided dozens of organizations to implement SMS and achieve ISO/IEC 20000:2011 certification.