Customer Satisfaction Foundation

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Customer Satisfaction Foundation training enables you to learn the basic elements to monitor, measure and manage Customer Satisfaction.

Course Duration : 14 Hours of study (2 days or 3 days).  CPD / PDU: 14

Overview

At the end of the course, the delegates will gain competencies in

  • Understand the fundamentals of measuring and managing Customer Satisfaction
  • Acknowledge the correlation between ISO 10004 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the effective management of Customer Satisfaction

Customer Satisfaction Foundation Course Dates & Prices

  • Live Virtual Training are instructor-led courses delivered in real-time
  • Easy to Access
  • Works on all devices
  • No classroom training schedule found. Contact us for upcoming schedule
3

Key Benefits

Duration : 14 hour training

Study Kit : Accredited Materials & Sample Questions

Accredited by : PECB

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