ISO/IEC 20000 Lead Implementer

PECB Certified ISO/IEC 20000 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000.

Course Duration : 31Hours of study (4 days or 5 days), CPD / PDU: 31

Overview

At the end of the course, the delegates will gain competencies in:

  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework
  • Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS
  • Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
  • Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS
  • Acquire the expertise to advise an organization in implementing IT Service Management System best practices

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