ISO/IEC 20000:2018 Transition

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ISO/IEC 20000:2018 Transition course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018.

Course Duration : 14 Hours of study (2 days or 3 days).  CPD / PDU: 14

Overview

At the end of the course, the delegates will gain competencies in

  • Learn about the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
  • Comprehend the new concepts and requirements of ISO/IEC 20000-1:2018
  • Learn how to effectively apply the ISO/IEC 20000-1:2018 changes to an existing Service Management System (SMS)
  • Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS

ISO/IEC 20000:2018 Transition Course Dates & Prices

  • Live Virtual Training are instructor-led courses delivered in real-time
  • Easy to Access
  • Works on all devices
  • No classroom training schedule found. Contact us for upcoming schedule
3

Key Benefits

Duration : 14 hour training

Study Kit : Accredited Materials & Sample Questions

Accredited by : PECB

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