ITIL® Continual Service Improvement (CSI)

ITIL® Continual Service Improvement(CSI) Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Continual Service Improvement publication.

Course Duration : 21 Hours of study (3 days or 4 days), CPD / PDU: 21

Excellent Training. The training was great experience with lot of practical examples and directly related to real working environement

COBIT 5.0 Student

The Trainer is a very energetic and over the course of two days he engaged with the class very well and ensured that participation levels were high. He managed to bring us up to speed on what I think ...

COBIT Student, Dubai

Excellent workshop with lot of interaction and case study discussion helped to understand how the Principles and Processes can put up in practice.

COBIT Student, Dubai

I have learnt a great experience from this training. Which will help me to enhance efficiency and effectiveness in the various projects .

COBIT 5.0 Student, Dubai

The training was really worth the time and money I spent. Trainer was very knowledgeable and supportive.

IT Manager, Dubai

I would like to extend my warmest appreciation for accepting our short notice to conduct both COBIT 5.0 Foundation and Implementaiton trainings during the weekends, really I appreciate it. Indeed, it ...

IT Manager, Oman

I attended the ISO 9001 training with GSS and it was one of the best training I attended ever. The class was very interactive and experience of the trainer made the class very interesting.

ISO 9001 Student, Dubai - UAE

Excellent workshop !! Highly recommended for everyone who wish to learn how to manage IT risks

IT Risk Management Workshop Student

It was a great training from GSS team. Experience of the trainer made the session lively. I am happy to recommend GSS for Information Security Training.

ISO 27001 Student, Saudi Arabia

Excellent Trainer and Interactive Session. Learned how Lean Sigma tools can help my organization. Thank you GSS for arranging the training

Lean Six Sigma Student - Dubai, UAE

A great trainer who has strength that the topic was explained by using practical case studies which really made us to understand the concept easily and to pass the exam with v. Good rating.

IT Manager, Saudi Arabia

Excellent Knowledge of the Trainer - Real time Example given to relate the Topic. It was excellent experience I Got good knowledge of IT Service Management.

ITIL Student, Landmark Group, Saudi Arabia

Cobit 5 was my first training experience with Global Success and was very remarkable. I was able to clear the exam and a lot of credit goes to the trainer for his knowledge, commitment and dedicated a...

COBIT 5.0 Student

Well organized training session and experienced trainer. I would recommend this to anyone looking at the listed professional training. Very interactive and real world experiences being shared.

COBIT 5.0 Student

I have completed COBIT 5.0 Training with Global Success Systems and found the whole experience very satisfying. The instructor was able to deliver the knowledge leveraging on his practical experiences...

Consultant IBM

It was a excellent session. Trainer has the knowledge and experience of ITSM, PMP, & COBIT gave holistic view of topic and clarity.

PMP Student , Dubai, UAE

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