ITIL® 4 - Create, Deliver & Support (CDS)

ITIL® 4 Specialist – Create, Deliver and Support (CDS) certification is a free-standing qualification, but is also one of the four module that needed to achieve Managing professional (MP) designation.

Course Duration : 18 Hours of study (3 or 4 days), CPD / PDU: 18

 

Overview

The course provides the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. The course also provides the candidate with an understanding of service performance, service quality and improvement methods.

At the end of the course, the delegates will gain competencies in:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

For detailed learning outcome please download the course catalogue

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