ITIL® 4 Specialist – Drive Stakeholder Value (DSV) certification is a free-standing qualification, but is also one of the four module that needed to achieve Managing professional (MP) designation.
Course Duration : 18 Hours of study (3 or 4days), CPD / PDU: 18
The course provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
At the end of the course, the delegates will gain competencies in:
For detailed learning outcome please download the course catalogue