ITIL® 4 Managing Professional Transition

ITIL® 4 Managing Professional(MP) Transition Certificate is a free-standing qualification, suitable for ITIL v3 (2011 edition) certified professionals(Candidates holds 17 credits from ITIL foundation, Practitioner and Intermediate/MALC modules or ITIL Experts) to transition to ITIL 4.

Course Duration : 30 Hours of study (4 or 5 days), CPD / PDU: 30

ITIL 4 Managing Professional Certification Exams will be available only from OCtober 2019

Overview

At the end of the course, the delegates will gain competencies in:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of GRC and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement

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