ITIL® 4 Specialist – Drive Stakeholder Value (DSV) certification is a free-standing qualification, but is also one of the four module that needed to achieve Managing professional (MP) designation.
Course Duration : 18 Hours of study (3 or 4days), CPD / PDU: 18
The course provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
At the end of the course, the delegates will gain competencies in:
For detailed learning outcome please download the course catalogue
Excellent Training. The training was great experience with lot of practical examples and directly related to real working environement
The Trainer is a very energetic and over the course of two days he engaged with the class very well and ensured that participation levels were high. He managed to bring us up to speed on what I think ...
Excellent workshop with lot of interaction and case study discussion helped to understand how the Principles and Processes can put up in practice.
I have learnt a great experience from this training. Which will help me to enhance efficiency and effectiveness in the various projects .
The training was really worth the time and money I spent. Trainer was very knowledgeable and supportive.
I would like to extend my warmest appreciation for accepting our short notice to conduct both COBIT 5.0 Foundation and Implementaiton trainings during the weekends, really I appreciate it. Indeed, it ...
I attended the ISO 9001 training with GSS and it was one of the best training I attended ever. The class was very interactive and experience of the trainer made the class very interesting.
Excellent workshop !! Highly recommended for everyone who wish to learn how to manage IT risks
It was a great training from GSS team. Experience of the trainer made the session lively. I am happy to recommend GSS for Information Security Training.
Excellent Trainer and Interactive Session. Learned how Lean Sigma tools can help my organization. Thank you GSS for arranging the training
A great trainer who has strength that the topic was explained by using practical case studies which really made us to understand the concept easily and to pass the exam with v. Good rating.
Excellent Knowledge of the Trainer - Real time Example given to relate the Topic. It was excellent experience I Got good knowledge of IT Service Management.
Cobit 5 was my first training experience with Global Success and was very remarkable. I was able to clear the exam and a lot of credit goes to the trainer for his knowledge, commitment and dedicated a...
Well organized training session and experienced trainer. I would recommend this to anyone looking at the listed professional training. Very interactive and real world experiences being shared.
I have completed COBIT 5.0 Training with Global Success Systems and found the whole experience very satisfying. The instructor was able to deliver the knowledge leveraging on his practical experiences...
It was a excellent session. Trainer has the knowledge and experience of ITSM, PMP, & COBIT gave holistic view of topic and clarity.