Lead Customer Satisfaction Manager

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Lead Customer Satisfaction Manager training enables you to acquire the expertise to support and lead an organization and its team to successfully understand, monitor, measure and manage customer satisfaction based on ISO 10004.

Course Duration : 31 Hours of study (4 days or 5 days).  CPD / PDU: 31

Overview

At the end of the course, the delegates will gain competencies in

  • Acknowledge the correlation between ISO 10004 and other standards and regulatory frameworks
  • Master the concepts, approaches, methods and techniques used for Customer Satisfaction Management
  • Learn how to interpret the ISO 10004 principles and guidelines in the specific context of an organization
  • Acquire the expertise to support an organization to effectively manage and monitor Customer Satisfaction based on best practices

Lead Customer Satisfaction Manager Course Dates & Prices

  • Live Virtual Training are instructor-led courses delivered in real-time
  • Easy to Access
  • Works on all devices
  • No classroom training schedule found. Contact us for upcoming schedule
3

Key Benefits

Duration : 31 hour training

Study Kit : Accredited Materials,Case Study & Sample Questions

Accredited by : PECB

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