Lean IT Foundation®

Lean IT Foundation® training helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).

Course Duration : 14 Hours of study (2 days or 3 days), CPD / PDU: 14

Overview

At the end of the course, the delegates will gain competencies in:

  • The principles underlying the Lean philosophy
  • The importance of understanding and delivering customer value
  • The way Lean looks at processes and the waste within them
  • How to measure performance and the key determinants of performance
  • What the organizational requirements are when implementing Lean, including the use of visual management tools
  • Which behaviour and attitude is necessary for Lean to be successful within an IT organization
  • The DMAIC problem-solving model
  • How these Lean principles can be applied within an IT organization