SIAM® Foundation

Service Integration and Management (SIAM®) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, Integration, assurance and coordination to ensure the customer organisation gets maximum value from its service providers.

Course Duration : 18 Hours of study (3 days).  CPD / PDU: 18

Overview

Individuals certified at this level will be able to:

  • outline the SIAM fundamentals.
  • describe the SIAM methodology and the various structures suggested for the service integrator layer.
  • list the SIAM implementation key stages and explain the main objectives and activities of these stages.
  • knows the different SIAM roles and their responsibilities.
  • explain different practices of SIAM.
  • understands processes in a SIAM ecosystem.
  • understands the objectives and SIAM considerations of the main processes that support Service Integration and Management.
  • understands the main challenges within a SIAM ecosystem, their associated risks and potential mitigation.
  • can outline the importance of other practices to SIAM.