Service Integration and Management (SIAM®) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.
SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, Integration, assurance and coordination to ensure the customer organisation gets maximum value from its service providers.
Course Duration : 18 Hours of study (3 days). CPD / PDU: 18
Individuals certified at this level will be able to: