TRIM - Foundation

The Rational IT Model™ (TRIM) is a reference model for the adoption of IT Service Management as a practice. It is a complete model for IT service delivery based on the ITIL® framework that has been simplified and scaled down to a level that all organizations can handle.

TRIM foundation course helps you to gain the knowledge to start the implementation of ITSM best practice regardless of the level of your organization’s familiarity with the ITIL® framework.

Course Duration : 14 Hours of study (2 days), CPD / PDU: 14


At the end of the course, the delegates will gain competencies in:

  • Service Management concepts
  • TRIM Governance model
  • TRIM Service structure
  • TRIM processes
  • TRIM functions
  • TRIM roles
  • Continual Improvement methods