IT Service Management

Information Technology(IT) plays a critical role in supporting and satisfying business requirements. IT Service Management (ITSM) is a discipline for managing IT systems focusing on the customer's perspective of Information Technology's contribution to the business.

ITSM provides frameworks for structuring all IT-related activities providing better business value. We offer ITSM related certification training includes ITIL®, ISO/IEC 20000 and Outsourcing Management

Certified Agile Service Manager (CASM)

  • 16 hour training
  • Accredited Study Guides
  • Sample Questions
  • Certification exam
  • Accredited by DevOps Institute

SIAM® Foundation

  • 18 hour training
  • Accredited Study Guides
  • Sample Questions
  • Certification exam
  • Accredited by EXIN

ITIL® Foundation

  • 16 hour training
  • Accredited study material
  • Sample Questions
  • Certification exam
  • Suitable for all IT staffs
  • Accredited by Peoplecert

ITIL® Service Strategy (SS)

  • 21 hour training
  • Accredited study material
  • Sample Questions
  • Certification exam
  • Axelos SS Guide
  • Accredited by Peoplecert

ITIL® Service Design (SD)

  • 21 hour training
  • Accredited study material
  • Sample Questions
  • Certification exam
  • Axelos SD Guide
  • Accredited by Peoplecert

ITIL® Service Transition (ST)

  • 21 hour training
  • Accredited study material
  • Sample Questions
  • Certification exam
  • Axelos ST Guide
  • Accredited by Peoplecert

ITIL® Service Operation (SO)

  • 21 hour training
  • Accredited study material
  • Sample Questions
  • Certification exam
  • Axelos SO Guide
  • Accredited by Peoplecert

ITIL® Continual Service Improvement (CSI)

  • 21 hour training
  • Accredited study material
  • Sample Questions
  • Certification exam
  • Axelos CSI Guide
  • Accredited by Peoplecert

ITIL® Managing Across the Lifecycle (MALC)

  • 30 hour training
  • Accredited study material
  • Sample Questions
  • Certification exam
  • Accredited by Peoplecert

Lead Outsourcing Manager

  • 21 hour training
  • Accredited study material
  • Sample questions
  • Case study
  • Certification exam
  • Accredited by PECB

ISO/IEC 20000 Foundation

  • 14 hour training
  • Accredited study material
  • Sample Questions
  • Certification exam
  • Accredited by PECB

ISO/IEC 20000 Lead Implementer

  • 31 hour training
  • Accredited study material
  • Sample questions
  • Case study
  • Certification exam
  • Accredited by PECB

ISO/IEC 20000 Lead Auditor

  • 31 hour training
  • Accredited study material
  • Sample questions
  • Case study
  • Certification exam
  • Accredited by PECB

TRIM - The Rational IT Model™ - Foundation

  • 14 hour training
  • Accredited study materials
  • The Rational IT Model Guide
  • Certification exam included
  • Accredited by Peoplecert

A great trainer who has strength that the topic was explained by using practical case studies which really made us to understand the concept easily and to pass the exam with v. Good rating.

IT Manager, Saudi Arabia

Excellent Knowledge of the Trainer - Real time Example given to relate the Topic. It was excellent experience I Got good knowledge of IT Service Management.

ITIL Student, Landmark Group, Saudi Arabia

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