ISO/IEC 20000 is the globally recognized standard for IT Service Management (ITSM). It enables organizations to deliver reliable, efficient, and high-quality IT services that align with business objectives.

Our consulting and auditing services support organizations throughout the entire ISO 20000 journey, including maturity assessment, implementation, process optimization, and audit preparation.

By aligning IT service processes with industry best practices, organizations can improve operational efficiency, service delivery performance, and customer satisfaction.

Key Activities

1. ISO 20000 Gap Assessment - Evaluate existing IT service management practices against ISO 20000 requirements to identify compliance gaps and improvement opportunities.
2. Service Management Process Design - Develop and implement structured ITSM processes such as:
3. Incident management
4. Change management
5. Service level management
6. Problem management
7. Configuration management
8. Policy and Documentation Development - Establish required IT service management policies, procedures, and documentation aligned with ISO 20000.
9. Implementation and Process Integration - Support organizations in implementing ITSM processes across IT operations and integrating them into daily workflows.
10. Internal Audit and Compliance Review - Conduct internal audits to assess readiness for certification and ensure compliance with ISO 20000 requirements.
11. Certification Audit Preparation - Prepare organizations for external certification audits conducted by accredited certification bodies.

GSS Capabilities

At Global Success Systems (GSS), we combine deep expertise in IT governance, cybersecurity, and compliance to support organizations in achieving ISO 20000 certification readiness.

Our capabilities include:

1. ITSM Maturity Assessment - Evaluate organizational IT service capabilities and identify improvement areas.
2. ISO 20000 Implementation Consulting - Design and implement IT Service Management Systems aligned with ISO standards.
3. Integrated Management System Support - Align ISO 20000 with other frameworks such as:
4. ISO/IEC 27001
5. ISO/IEC 27701
6. ISO 9001
7. ISO 22301
8. Internal Audit and Compliance Support - Conduct independent internal audits and compliance assessments.
9. Certification Readiness Services - Prepare organizations for certification audits and regulatory compliance requirements.